Digital Member Card FAQ

How do I add the membership card to my iPhone?
Access the email from your smartphone and click the "Download" button, then click "Add to Wallet" and "Add." The card will automatically go to your iPhone’s Apple Wallet. It can be accessed in Wallet at any time.

How do I add the membership card to my Android phone?
Android users need to download Wallet Passes from Google Play. After you have the app, access the email from your smartphone and click “Download” in the membership email, and the card will automatically go to your Wallet Passes app, where it can be accessed at any time.

I’d prefer not to use this digital membership card, what should I do?
Contact membership@hfuuhi.org to request a PDF version of your membership card that you can store on your phone or print out and store in your wallet.

I don’t have a mobile phone, what can I do?
Contact membership@hfuuhi.org to request a PDF version of your membership card that you can store on your phone or print out and store in your wallet.

I have a question about my membership benefits.
Please direct questions about membership or benefits to membership@hfuuhi.org.

My name is spelled wrong/membership level is incorrect.
Please contact membership@hfuuhi.org to update your membership records.

My Ohana member is on this membership account also, how can she/he receive the card?
If an Ohana sub-member has not received an invitation to download the card it is likely because they do not have an email included in their profile. To resolve, send the missing information to membership@hfuuhi.org. The digital member card system does a weekly scan of all new member information and will send and invitation to download the app to those in our member database who haven't already.

I downloaded my card but I can’t find it.
If you have an iPhone, the card will automatically download to Apple Wallet. Check the app for your new card (scroll through any cards that are already there--it may be hiding!). If you have an Android, you’ll need to download Wallet Passes from the Play Store prior to downloading the card.